Question 1

What's the minimum amount to start?

Accepted Answer

You can open and fund an account from £180. You're welcome to add more to your balance as your investment plan develops.

Question 2

How do I withdraw my money?

Accepted Answer

Raise a withdrawal request from your account dashboard at any time. Your money returns to your preferred payment method, subject to standard banking processing.

Question 3

Is my capital secure?

Accepted Answer

Your account uses industry-standard encryption and identity verification. As with all investing, your capital is at risk and may fall as well as rise.

Question 4

How quickly can I get going?

Accepted Answer

Most new members finish registration in minutes. As soon as your first deposit clears, you can start your investment plan immediately.

Question 5

Are there hidden charges?

Accepted Answer

All charges are transparent and shown before you commit. You'll always know exactly what applies to your plan — no surprise costs.

Question 6

What's the minimum age required?

Accepted Answer

You must be 18 or older to open an account and invest. We'll ask you to verify your age and identity as part of registration.

Question 7

What payment methods do you accept?

Accepted Answer

We accept debit cards, credit cards, bank transfers, and selected digital wallets and cryptocurrency options. Your specific choices appear at the payment screen.

Question 8

When can I reach customer support?

Accepted Answer

Our team is available Monday through Friday, 9am to 6pm, and aims to answer every question within one working day.

Question 9

How is investment income taxed?

Accepted Answer

Tax on your investment returns follows the rules in your country and is your own responsibility. We recommend keeping records and speaking with a tax specialist.

Question 10

What does KYC verification mean?

Accepted Answer

KYC (Know Your Customer) is a standard identity check required by law. It protects your account and is a normal step when setting up any investment account.

Question 11

Do I need trading experience?

Accepted Answer

Not at all. You get your own personal financial analyst who guides you throughout, so no prior market knowledge is needed.

Question 12

Who looks after my investments?

Accepted Answer

Your dedicated financial analyst, backed by AI technology, manages your portfolio in line with your goals and risk appetite. Technology supports the process — decisions remain human-led.

Question 13

Is the platform regulated?

Accepted Answer

Yes — we comply with FCA requirements and maintain full account protection, security and identity verification standards.

Question 14

Can I add to my account later on?

Accepted Answer

Absolutely. You can deposit more at any time and review your plan with your analyst as your circumstances and ambitions change.

We're here to help, wherever you are.